Terms and Conditions

 

1 Definitions

1.1 The "Buyer" means the Account Applicant or person who buys or agrees to buy Goods from the Seller.

1.2 The "Seller" means Country Stores, 48 High Street, Marshfield, Chippenham, Wiltshire, SN14 8LP – a member Company of Central Stores Ltd, 51 High Street, Marshfield, Chippenham, Wiltshire, SN14 8LR. Contact telephone number is 01225 891728. Email address sally@marshfieldcountrystores.com, web address http://www.marshfieldcountrystores.com.

1.3 "Terms and Conditions" means the Terms and Conditions of Sale set out in this document and any special conditions agreed in writing by the Seller.

2 Our Contract

2.1 These Terms and Conditions govern the supply of goods sold by the seller to the buyer. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

2.2 These Terms and Conditions supersede all previous terms and conditions issued by the seller and the buyer agrees to be governed by them in all matters arising from the purchase of goods or services from the seller.

3 Price and Payment

3.1 The price payable for the goods you order is as set out on our website at the time you place your order, plus any charges for carriage and insurance.

3.2 Subject to clause 3.3, we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.

3.3 If you are an account customer, payment shall be made in full at the end of the month following date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3 per cent over HSBC's then current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.

3.4 All prices quoted are subject to VAT at the prevailing rate on the date of despatch.

3.5 Prices are valid as stated on the web site. If for any reason it is not commercially viable or reasonable to retain the web site price, we will then make every effort to notify customers of any price changes prior to completion of the order.

3.6 No payment transaction under Country Stores’ control will be completed until immediately prior to the point of despatch.

4 Delivery and Title

4.1 Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.30 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge may be levied to cover our re-delivery costs.

4.2 Title of goods will remain with Country Stores until such time as all goods are paid for in full. Immediately prior to despatch of the goods to you, title in the goods will pass to you when the order has been accompanied by full payment.

4.3 In the unlikely event that you have not received all the goods within 48 hours of the date of delivery (or where you have requested a delayed despatch within 48 hours of the requested despatch date), you must notify us immediately.

5 Availability

5.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

6 Returns, Shortages and Items Received Damaged

6.1 You may return any unwanted  goods to us within 28 days  providing the goods, including packaging, are in a re-sellable condition.A 10% handling charge will be applied if the goods were not faulty or damaged on delivery. A returns number will be required.

6.2 In the unlikely event of your order being supplied incomplete or goods arriving damaged in transit you must notify us in writing within 7 days of delivery and return the goods within 28 days of delivery accompanied by a returns number.

6.3 We are unable to accept the return of any non-standard special product that has been supplied correctly in accordance with your instructions.

6.4 Costs of carriage for the return of goods will be the responsibility of the customer unless the goods were damaged or were faulty on receipt.

7 Liability

7.1 If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

7.2 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these terms and conditions.

7.3 This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

7.4 This web site is provided by Country Stores on an "as is" and "as available" basis. Country Stores makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Country Stores disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. You acknowledge, by your use of this web site, that your use is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement. Your statutory rights are not affected.

8 Termination

8.1 The seller may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency.

8.2 Upon termination, the buyer’s indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods.

9 Force Majeure

9.1 In the event that the Seller is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lockouts, Flood and Failure of third parties to deliver goods, the Seller shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.

10 General

10.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

10.2 Where any terms or conditions may be valid by the inclusion or exclusion of one or more conditions it will be considered that those amendments have taken place.

10.3 This contract shall be governed by and interpreted in accordance with English law.

11 Health and Safety

11.1 By purchasing from Country Stores you acknowledge that you are aware of all Health and Safety requirements pertaining to the products and their application.

11.2 By purchasing from Country Stores you assume full liability for the consequences of your actions and acknowledge that you are obliged to report any misuse or abuse of the sellers products and/or services.

12 Copyright

All materials, including images, text, illustrations, designs, icons, photographs and written and other materials that are part of this web site are copyrights, trademarks and/or other intellectual property owned by and the exclusive property of Country Stores. By using the web site you agree to respect the intellectual property rights of Country Stores and to refrain from copying, transmitting, printing or exploiting for commercial purposes any such material contained within the site.

13 Privacy Policy

See the full details of our privacy policy here.


14 Security

Country Stores is committed to ensuring the security of information provided by our customers and to ensuring the integrity of our web site and to protect it against any unauthorized access. Our eshop provider (Eclipse) uses SSL full industrial-strength 128-bit encryption (the maximum available with current web browsers) to ensure the security of our web site so that customer’s personal information and transactions remain confidential and cannot be interfered with.